Sometimes, certain internet providers (ISPs) have trouble resolving domain names or connecting to specific servers — including ours. This can cause slow loading, timeouts, or failed connections.

Switching to a public DNS like Google or Cloudflare can often fix these issues by providing faster, more reliable name resolution.

How to Set Up Public DNS on Windows 10 & 11

Open Network Settings

• Press Windows + R, type ncpa.cpl, and press Enter, or
• Right-click your active connection (Wi-Fi or Ethernet) and choose Properties.

Change DNS Settings

1. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.
2. Select Use the following DNS server addresses.
3. Enter one of the public DNS options below:

Public DNS Options

Google DNS

• Preferred: 8.8.8.8
• Alternate: 8.8.4.4

Cloudflare DNS

• Preferred: 1.1.1.1
• Alternate: 1.0.0.1
  

Save Options

• Click on OK, then Close. 
• Restart the Launcher

If the issue persists, please open a Support Ticket.